1. Competition Entry Fees
Competition entry fees are charged for participation in a specific PrizeVaultSkill competition. The applicable fee will be displayed clearly before payment is completed.
2. Completed Payments
Once an entry fee has been successfully paid and the entry has been accepted, the payment is generally non-refundable because the participant has received access to the competition opportunity.
3. Duplicate Payments
If you believe that you have accidentally made a duplicate payment for the same entry, please contact PrizeVaultSkill as soon as possible. We will investigate the transaction and, where appropriate, arrange a refund of the duplicate payment.
4. Failed or Reversed Payments
If a payment fails or is automatically reversed by the payment provider, the corresponding entry may not be considered valid until successful payment has been received.
5. Technical Errors
If you have been charged but your entry was not successfully recorded because of a technical problem, please contact us with your payment details. We will investigate the matter and determine the appropriate resolution.
6. Competition Cancellation
If PrizeVaultSkill cancels a competition and the cancellation requires entry fees to be returned, eligible participants will be informed about the applicable refund process.
7. Incorrect Participant Information
Participants are responsible for providing accurate information when entering a competition. Refund requests resulting from incorrect information supplied by the participant may not be accepted.
8. How to Request a Refund
To request a refund or report a payment problem, contact our support team and provide the relevant transaction or entry information.
Email: support@prizevaultskill.co.za
9. Refund Processing
Where a refund is approved, the refund will normally be processed using the original payment method, subject to the payment provider's processing requirements.
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